Privacy Policy
Effective Date: April 2, 2026
Introduction
This Privacy Policy governs the manner in which CROWNSTONE CONSULTANTS LIMITED ("we," "us," or "our") collects, uses, maintains, and discloses information obtained from users (each, a "User") of the Crownstone Consultants website and associated digital services (collectively, the "Services").
CROWNSTONE CONSULTANTS LIMITED is the data controller responsible for your personal information. We are committed to protecting your privacy and handling your data with the highest standards of security, transparency, and compliance with applicable data protection laws.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
We collect information to provide, improve, and protect our Services. The types of information we collect include:
1. Information You Provide to Us
When you engage with our Services, register for an account, submit inquiries, purchase products, or subscribe to communications, you may voluntarily provide us with personal information, including but not limited to:
Full name
Email address
Telephone number
Company or organization name
Job title
Billing and delivery addresses
Payment information (processed securely through third-party payment processors)
Any other information you choose to provide
2. Automatically Collected Information
When you visit our website, we automatically collect certain technical information about your device and usage patterns, including:
IP address and approximate geographic location
Browser type and version
Operating system
Time zone settings
Pages viewed and time spent on pages
Referring website or search terms
Cookies and similar tracking technologies
This information, referred to as "Device Information," helps us understand how our Services are used and allows us to enhance user experience and security.
How We Use Your Information
We process your personal data only to the extent necessary to provide and improve our Services, comply with legal obligations, and protect our legitimate business interests. Specifically, we use your information to:
Deliver Services: Fulfill contractual obligations, process transactions, and provide consulting, training, IT solutions, and other professional services you have requested.
Communicate with You: Send service updates, respond to inquiries, provide customer support, and share information about our offerings (with your consent where required).
Improve Our Services: Analyze usage patterns, monitor performance, identify technical issues, and optimize user experience.
Ensure Security: Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activities.
Comply with Legal Obligations: Meet regulatory requirements, respond to lawful requests, and enforce our terms and conditions.
Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:
Contract Performance: To fulfill our contractual obligations to you.
Legitimate Interests: To operate, improve, and secure our Services and pursue our business objectives, provided these interests do not override your rights.
Legal Compliance: To comply with applicable laws and regulations.
Consent: Where you have provided explicit consent, which you may withdraw at any time.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, delivering services, or analyzing data, under strict confidentiality agreements.
Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or that of others.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
International Data Transfers
Your information may be transferred to, stored, and processed in countries outside of your country of residence, including the United Kingdom, the United States, and other jurisdictions where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to our processing of your data for certain purposes.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
Right to Lodge a Complaint: File a complaint with your local data protection authority.
To exercise any of these rights, please contact us at care@crownstoneconsultants.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and applicable legal requirements.
Security of Your Information
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include encryption, secure servers, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Third-Party Websites
Our Services may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CROWNSTONE CONSULTANTS LIMITED
Email: care@crownstoneconsultants.com
Website: www.crownstoneconsultants.com
We are committed to addressing your inquiries promptly and transparently.